Support and assistance

In this section you will find information about the various types of support and assistance that are available, in these categories:

Residential Advisory Service

The Residential Advisory Service (RAS) provides free, independent help to residential property owners who are facing challenges in getting their home repaired or rebuilt after it has been damaged by the Canterbury earthquakes. The service helps you to understand the process you are going through and to progress your repairs or rebuild.

For further information about the service visit the Residential Advisory Service website www.advisory.org.nz
Call 0800 777 299 | 03 379 7027

Earthquake assistance centres

The Avondale Earthquake Assistance Centre and Kaiapoi Earthquake Hub have closed.

Partner agencies continue to offer face to face meetings with residents and, where appropriate, multi-party meetings across Canterbury.

Partner agencies include: Councils, Canterbury Earthquake Temporary Accommodation Service (CETAS), Earthquake Commission (EQC), Community Law Canterbury, some insurance firms and some banks.

The support agencies below can provide further support and assistance.

Support agencies

Agency Phone Website
The Earthquake Commission 0800 DAMAGE
(0800 326 243)
www.eqc.govt.nz
Christchurch City Council 03 941 8999 www.ccc.govt.nz
Canterbury Earthquake Recovery Authority 0800 RING CERA
(0800 7464 2372)
www.cera.govt.nz
Canterbury Earthquake Temporary Accommodation Service (CETAS) 0800 673 227 www.quakeaccommodation.govt.nz
Community Energy Action 0800 GET WARM
(0800 438 9276)
www.cea.co.nz
Community Law Canterbury 0508 CAN LAW
(0508 226 529)
www.canlaw.org.nz
Earthquake Support Co-ordination 0800 673 227 www.quakeaccommodation.govt.nz
Free Financial Advice 0800 RING CERA
(0800 7464 2372)
 
Housing New Zealand 0800 801 601 www.hnzc.co.nz
IAG - State 0800 802 424 www.state.co.nz
IAG - NZI 0800 694 222 www.nzi.co.nz
Inland Revenue 0800 473 566 www.ird.govt.nz
In the Know   www.intheknow.org.nz
Ministry of Business, Innovation and Employment (Building and Housing)   www.dbh.govt.nz
Red Cross 0800 754 726 www.redcross.org.nz
Residential Advisory Service 03 379 7027
0800 777 299
www.advisory.org.nz
Selwyn District Council 03 318 8338 - Darfield
03 347 2800 - Rolleston
www.selwyn.govt.nz
Southern Response 0800 501 525 www.southernresponse.co.nz
Waimakariri District Council 03 311 8900 - Rangiora
03 375 5009 - Kaiapoi
03 311 9005 - Oxford
www.waimakariri.govt.nz
Webhealth Canterbury 0800 WEBHEALTH
0800 932 432
www.linkage.co.nz/webhealth

Housing and land availability

Contact councils for information on developments, residential sections and how to contact developers with sections for sale.

Christchurch City Council

Selwyn District Council

Waimakariri District Council

Rateable valuations

Find out your property's RV (rateable valuation) online:

Financial assistance and information

You don’t need to be on a benefit to get help from Work and Income. If you're not sure what you may be eligible for, visit www.workandincome.govt.nz, phone the Earthquake Government Helpline on 0800 779 997, or visit a Work and Income office, a Community Link, or Recovery Assistance Centre.

Red Cross grants

The New Zealand Red Cross 2011 Earthquake Commission has a number of grants available to meet the needs of the affected population in Christchurch. Additional grants will be considered as further needs arise.

Grant helpline: 0800 754 726

For more information: www.redcross.org.nz

Health and wellbeing

Earthquake Support Coordinators are available to assist people find the wide range of services available. This advice is free.

Health and wellbeing services and information include:

  • various options for counselling and support services, including for Māori, new migrants, and those affected by family violence
  • energy advice and assistance with keeping warm at home
  • handling food and drink during an emergency

Find out more »

Earthquake Support Coordinators

0800 777 846 - 9am to 11pm, 7 days a week

Contact the Earthquake Support Coordinators for free and confidential help with navigating through the wide range of services involved in repairing and rebuilding your home. They can:

  • provide relevant information
  • identify and connect you with services that can help you with earthquake-related housing, finance, legal, insurance and health matters
  • organise meetings between you and the experts on these matters.

Community organisations

We’ve provided links to websites across greater Christchurch that can inform you of local community activities and events as well as innovative community initiatives taking place in your community.

Find out more »

Community resilience

The Community Resilience webpages have been set up to help you, your family and your wider community in the next stage of the recovery following the Canterbury earthquakes.

The impact and effect of the earthquakes have been different for each and every one of us. As a wider community we are all in this together.

It's important that we continue to champion the strong sense of community that helped us manage and move forward following the earthquakes.