Support and Assistance

Practical information and assistance is available from a range of organisations and services.

You can call 0800 RING CERA (0800 7464 2372) for information and assistance about the government offer and settlement process and land zoning. The call centre is open from 8am to 5pm weekdays.

On this page:

 

Earthquake Assistance Centres

The Earthquake Assistance Centre and Kaiapoi Earthquake Hub provide information and assistance for red zone homeowners who have insurance and are deciding on government offers to buy their properties. They also:

  • give updates on services such as roading, sewerage and water
  • help connect people who have earthquake-related housing, legal and/or insurance issues with services
  • share material from official agencies and community organisations, including notices and contact details.

The Centres include staff from Councils, Canterbury Earthquake Temporary Accommodation Service (CETAS), Earthquake Commission (EQC), Community Law Canterbury, some insurance firms and some banks. As the Centres will not necessarily be staffed by all organisations all of the time, if you wish to meet with a representative of a particular organisation please call to find out the best time to come along.

The Earthquake Assistance Centre

Situated on the corner of Wainoni and Breezes Road, Avondale, with access from the golf course car-park. It is open from 10am to 6.30pm weekdays, but these hours may change according to demand. Call 0800 RING CERA (0800 7464 2372) to make a time to come in.

Click here for more information »

The Kaiapoi Earthquake Hub

Situated at 11 Cass Street, Darnley Square. It is open from 9am to 5pm weekdays, and 5pm to 6.30pm on Thursday nights by appointment only. Hours may change subject to demand. Call 0800 NEW 000 (0800 639 000). Please note the Kaiapoi Service Centre is still operating at 24 Sewell Street.

Click here for more information »

Free professional financial advice for residential red zone property owners

If you want to talk through your financial options or need an action plan to help you achieve your financial goals, make an appointment for a free one-on-one consultation with a qualified professional financial adviser.

You can make an appointment to see a financial adviser by contacting the CERA Avondale Earthquake Assistance Centre on 0800 RING CERA (0800 7464 2372) or Kaiapoi Earthquake Hub on 0800 639 000.

Read more about the free financial advice consultations [PDF 350KB]

Inside you’ll find details of the free financial advice available to you and a checklist of things to take to your consultation.

Visit www.sorted.org.nz/redzone for further information.

Canterbury Earthquake Temporary Accommodation Service (CETAS)

CETAS provides a matching and placement service into appropriate temporary accommodation, financial assistance for additional accommodation costs and social wellbeing coordination for earthquake affected households.

CETAS can advise you the best options for temporary accommodation available at the time. Depending on your circumstances you may be eligible to receive financial help with your temporary accommodation costs. CETAS can provide assistance with this.

Register online at www.quakeaccommodation.govt.nz or call us on 0800 673 227 for assistance.

Earthquake Support Coordinators

Earthquake Support Coordinators are available to assist people navigate their way through the wide range of services involved in rebuilding people's homes and lives. The coordinators work with you to access as little or as much help as you need.

Earthquake Support Coordinators can meet with you anywhere you choose - your home, place of work, or other location. They can:

  • provide information
  • identify services to assist with earthquake-related housing, finance, legal, insurance and health matters
  • organise meetings between you and the experts.

The assistance is free and confidential.

Call 0800 777 846

Earthquake Support and Counselling Line

If you, your family or friends need support call the support and counselling line to be connected to free and confidential services. The Helpline can help with your questions, give information, and connect you with free counselling services or organisations that can offer you practical support, information or advice. You can also be connected with an Earthquake Support Coordinator.

Call 0800 777 846

0800 Kai Tahu

This Helpline can link you to Kaitoko Whanau workers who will work alongside you and your whanau to awhi you through your recovery process and access support agencies to increase and enhance your wellbeing and health.

Call 0800 524 8248

Recovery Information Kiosks

Information is also available at Recovery Information Kiosks in the following Christchurch locations:

  • Delta Trust, 105 North Avon Road
  • Aranui Heartlands and Pacific Hub, 37-45 Hampshire Street
  • Kingdom Resources - Shop F, 300 Lincoln Road (Addington Mall)
  • Solo Women As Parents (SWAP) - 70 Springfield Road
  • Countdown Supermarket - Moorhouse Avenue
  • Christchurch Migrant Centre, 166 St Asaph Street

 

Support and Assistance links

Community

Grants are available from the Red Cross for those people affected by the 22 February 2011 Christchurch earthquake.

  • Winter Assistance Grant - Up to $400 per household paid over four months to assist to assist vulnerable households living in homes significantly damaged by the earthquakes or who have had to move into damp or hard to heat accommodation.
  • Storage Grant - Up to $500 per household to assist homeowners who have had to vacate their damaged property and pay for storage for their belongings anytime since 4 September 2010 and have exhausted other financial assistance to pay for storage.
  • Bereavement Grant - $10,000 for the immediate family of confirmed deceased. Available for people who have lost an immediate family member in the earthquake of February 2011.
  • Targeted Moving Assistance (s124) Grant - $1,000 per household for households whose properties have been issued with a Section 124 Building Act Notice by Christchurch City Council.
  • Enhanced Water Filter Grant - Up to $5,000 which shall include purchase, installation and testing of the Enhanced Water Filter to assist those people whose domestic water supply comes from either a well or a bore and whose water quality was affected by the earthquake, to the point where they now require an enhanced water filter, in order to make their water potable.
  • Independent Advice Grant - Up to $750 per household to assist vulnerable homeowners with obtaining assistance on what to do with their earthquake damaged property. NB: This grant is not retrospective. Please ensure your application is approved BEFORE seeking a report or advice.

Grant helpline: 0800 754 726

More info: www.redcrosseqgrants.org.nz

Recovery Information Kiosks have brochures and information on the help available to people affected by the Christchurch earthquake.

You will see them located around communities in places such as libraries and community centres.

Visit the Ministry of Social Development's Christchurch earthquake support and assistance website to find out where they are or phone 0800 779 997.

Factsheet: Important information for people returning to Christchurch [PDF 40KB] - updated 21 June 2011

If you are returning to Christchurch, please familiarise yourself with the situation so you know what to expect.

The road network and sewerage systems may take some time to fix. A large number of buildings have been affected by the earthquake; as a result many of the city’s services are affected.

Aftershocks may continue for some time.

Before you return to Christchurch please check that you have somewhere safe to stay. If you plan to return to your house, check that it is safe to stay there first. You can check whether water and sewerage are available by going to www.ccc.govt.nz or simply by calling neighbours or friends nearby.

If you are returning to Christchurch, or travelling to a new location, please contact New Zealand Red Cross on 0800 REDCROSS (0800 733 276) and let us know where you are.

Work and Income may be able to provide financial assistance to businesses and employees (including self-employed) affected by the earthquake. To find out what is available go to www.workandincome.govt.nz

There are a number of computers set up at Work and Income service centres that can be used to check eligibility details and they can also be used to make online applications. City libraries also have computers available.

You can also phone the Earthquake Government Helpline on 0800 779 997.

Looking for staff?

There are a number of keen motivated and skilled people looking for all types of work right now.

Work and Income offers free recruitment and employer services to meet the labour needs of your business. Call our dedicated Employer Line on 0800 778 008.

You could also look at the Find Staff pages at www.workandincome.govt.nz

Recover Canterbury

The Canterbury Development Corporation (CDC) and Canterbury Employers’ Chamber of Christchurch (CECC) have created the trust Recover Canterbury to support businesses in the city.

For more information on the assistance that Recover Canterbury can provide visit www.recovercanterbury.co.nz or phone 0800 50 50 96.

Child, Youth and Family’s Rangiora site at 80 Ivory Street is open for business. Other Child, Youth and Family sites in Christchurch remain closed.

Our team is out visiting families and caregivers, but you can talk to us any time by calling 0508 326 459.

If you're concerned about a child or young person, need help or advice please call 0508 FAMILY (0508 326 459).

For Iwi, Maori and Pacific support, please contact:

If you’re affected by the earthquake and you have an immigration query please call our Immigration Contact Centre in 0508 55 88 55.

There is also information available at www.immigration.govt.nz

Immigration New Zealand funds the Canterbury Employers Chamber of Commerce to provide settlement support for new migrants to Christchurch, and for their employers.

You can contact Settlement Support in Christchurch by email settlementsupport@cecc.org.nz or phone 0800 776 948 or (03) 353 4162 (for Christchurch callers) or visiting www.settlementsupport.net.nz

Language Line is available on the Earthquake Government Helpline 0800 779 997 for non-English speakers.

General assistance and advice

Selwyn

Waimakariri

Earthquake Commission (EQC)
0800 DAMAGE (0800 326 243)
www.eqc.govt.nz
For information on EQC's insurance cover, cleaning up and making a claim.
 

Christchurch

  • Christchurch City Council
    For help with essential council services such as water supply, chemical toilets or sewage disposal.
  • Central City Plan
    Get involved in shaping the future of the Christchurch Central City.
  • Stronger Christchurch
    An Alliance formed between the Christchurch Earthquake Recovery Authority (CERA), New Zealand Transport Agency (NZTA), Christchurch City Council, and contractors Fulton Hogan, Fletcher, McConnell Dowell, Downer and City Care for the rebuild of the city’s earthquake-damaged infrastructure.

Waimakariri

Selwyn

Ngāi Tahu

Recover Canterbury - Practical advice and information for business recovery following the Canterbury earthquake.

Canterbury Job Matcher - This tool has been designed for people out of work to match their skills to vacant positions in the Canterbury region. 

Christchurch Earthquake Appeal - Make an online donation using your credit card or find out about other ways you can donate.

Announcements by the New Zealand government (on beehive.govt.nz) - Including Ministerial media statements and quake recovery briefings

Disaster recovery of archives, records and family treasures - Archives New Zealand advice for records managers, archivists, librarians and the recovery of family collections

The Royal Commission, which has broad terms of reference, will inquire into the performance of buildings within the Christchurch CBD, and the adequacy of the current legal and best practice requirements for the design, construction, and maintenance of buildings in CBDs in New Zealand to address the known risk of earthquakes.

http://canterbury.royalcommission.govt.nz

Latest information about water and sewage systems, emergency water supplies, electricity, gas, telecommunications.

Water services

Toilets, chemical toilets, portaloos

Electricity

Transportation

Road and bridge status, schools, workplaces, public buildings, transportation services.

  • Department of Conservation updates - Find out which Department of Conservation (DOC) offices and visitor facilities (tracks, huts, reserves) are closed due to the 22 February 2011 earthquake and learn how DOC is responding to the emergency.
  • Ministry of Justice - Canterbury court services. There is a 24-hour freephone number for anyone with questions or concerns relating to court matters, fines or any other justice-related service - 0800 324 627.

Share an Idea

Get involved in shaping the future of the Christchurch Central City.
» www.shareanidea.org.nz
» Find out more about the Central City Plan

Red Zone Terralink StreetCam

Terralink's StreetCam photographed the Red Zone on 7 and 8 of April 2011. Using this site you can navigate within the restricted areas of central Christchurch to locate and view areas of interest.
» Red Zone StreetCam

Ross Becker Red Zone Photos

The National Library of New Zealand has commissioned photographer Ross Becker to create a heritage record of the recovery process in Christchurch. These photos will in time be permanently available from the National Library's Digital Heritage Archive (NDHA).
» Ross Becker photos

Free energy advice and assistance with keep warm at home.
Visit the Community Eanergy Action website www.cea.co.nz for details.

Finance

The following sites in Canterbury are open from 8.30am to 5.00pm weekdays (from 9.30am to 5pm Wednesdays) for support and financial assistance:

  • Hornby Service Centre, 25 Shands Road
  • Rangiora Service Centre, cnr Good & Blake Sts
  • Riccarton Service Centre, 76 Riccarton Road
  • Kaiapoi Community Link, 77 Hilton St
  • Shirley Service Centre, 203-205 Hills Road
  • Linwood Community Link, 154 Aldwins Road
  • New Brighton Service Centre, 26 Beresford St
  • Ashburton Community Link, corner Cass St & Moore St, Ashburton

You don’t need to be on a benefit to get help from Work and Income. If you're not sure what you may be eligible for, visit www.workandincome.govt.nz, phone the Earthquake Government Helpline on 0800 779 997, or visit a Work and Income office, a Community Link, or Recovery Assistance Centre.

Childcare and OSCAR subsidy
Childcare and OSCAR subsidy information for parents and providers affected by the Canterbury earthquake.

Commerce Commission - your rights
New Zealand law enables a person who has a debt the right in certain circumstances to ask for a variation in their consumer credit contract on the grounds of hardship.

Scam warning from the Ministry of Consumer Affairs
Scamwatch and NetSafe have received reports of scammers using the Christchurch earthquake as an opportunity to prey on the goodwill of people donating money to help in the recovery effort. Go to consumeraffairs.govt.nz for more information and an example scam email targeting earthquake donations.

For information about tax, Working for Families Tax Credits, Child Support, KiwiSaver, Student Loans phone 0800 473 566.

Or visit www.ird.govt.nz for further information.

If you receive payments, such as Working for Families Tax Credits, they will continue as usual. If your circumstances have changed you may want to check that you are getting the right amount.

If you’re a liable parent and pay child support, please make payments as usual. If you’re struggling to make payments please talk to Inland Revenue. Inland Revenue will make payments to custodial parents as they receive them.

Visit www.ird.govt.nz for more details. You can also contact us using secure webmail or by calling 0800 473 566.

If you’ve been directly affected by the earthquake, tax will be the last thing on your mind. Please don’t worry if you can’t meet a tax filing or payment date. Inland Revenue will work with you to sort things out.

Visit www.ird.govt.nz for more details. You can contact us using secure webmail or by calling 0800 473 566.

For information about health and safety and employment relations for both employers and employees - give us a call or contact the Department of Labour at www.dol.govt.nz/quake/

Workplace Health and Safety and Employment Relations phone 0800 20 90 20.

Health

Recovery services have transitioned from Recovery Assistance Centres to be delivered from more sustainable long-term locations, to provide information and assistance within local communities for those affected by the earthquake.

Fletcher Hubs are located throughout the community to provide assistance to homeowners.
For more information go to www.eqr.co.nz/about-eqr.html

Anyone requiring other assistance or information can call the Government Helpline on 0800 779 997.

For Quake Support and Counselling Services call the Helpline on 0800 777 846

If you are finding it hard to cope and need support you can ring the Quake Support and Counselling Services Helpline on 0800 777 846.

When you call this helpline, someone will talk with you and help work out what kind of support you may need. They can connect you with free counselling services or organisations that can offer you practical support, information or advice.

A list of available social support services is also available online. Visit www.familyservices.govt.nz/directory for details.

Disasters can be tough on relationships but resorting to violence is never OK.

In the wake of the earthquake, it's more important than ever for people to ask for help if they are experiencing violence in their family.

In an emergency, ring the Police on 111.

The 0800 Family Violence Information Line provides information and connects you with local services. It operates every day and is open from 9am- 11pm. Call 0800 456 450.

ACC

If you are injured ACC can help with treatment and other support.

The first step to getting help from ACC is to visit a doctor, accident and emergency clinic, physiotherapist or other health professional. As well as treating your injury, your health professional will help you fill out an ACC claim form and send it to ACC.

If you have questions about assistance, call us on 0800 101 996 or visit www.acc.co.nz/canterbury-earthquake

For earthquake related health updates and messages please visit the Canterbury HealthInfo website.

More health information:

Housing

Canterbury Earthquake Temporary Accommodation Service (CETAS) is for Canterbury householders (including those in the Red Zone) who need help with all aspects of temporary accommodation.

This could involve finding accommodation, financial assistance for additional accommodation costs, and /or support from an Earthquake Support Coordinator to help individuals and families having difficulty dealing with the necessary services and paperwork as a result of the earthquakes.

For more information about the assistance available go to www.quakeaccommodation.govt.nz or phone 0800 673 227.

Residential and commercial property assessment, insurance, debris cleanup, information for employers and employees etc

Facilitating and providing governance for the development of a series of affordable section development projects for residential Red Zone home owners.

Only for owner occupied home owners where the land has been classified as Red Zone by Cera. The section must be retained for at least 2 years.

Full details, including how it works and how to register your interest at www.canterburyaffordablesections.org.nz